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There are several levels of support:

Free:

• We at Alutech United use the same system everyday.
  For small issues or how-tos, just ask any of our sales representatives
   

• Help System - an online help system is available
  Online Help
   

• Introduction Videos are available here:
  Video Tutorial: Roll Shutters
  Video Tutorial: Accordion Shutters
   

• Manual: download a step-by-step manual here:
  Downloads

Paid Support

• more advanced technical support will be available thru
  www.ingenioususa.com